November 1, 2010
It has been over one month since my last post, between school, projects, family, and Vermont’s darkening fall nights time seems to be moving at variable speeds and writing has taken a back seat. I admit, I think sales is all about getting people to agree on words. Today’s post title, “a common business language” [...]
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September 17, 2010
We all have heard about what @comcastcares has done to become a front-runner in customer service on Twitter. For the past couple of weeks I have been doing some informal testing on Twitter. I have been asking brands that I use every day questions, typically handled through phone support. From there I measure their [...]
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